Privacy Policy

Last Updated: April 2026

Pelican-Tech Ltd. ("we," "our," or "us") respects the privacy of our website users ("you" or "your") and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit our website.

1. Information We Collect

We may collect personal information such as your name, email address, phone number, and company name when you voluntarily provide it to us through our contact forms or other interactions on the site.

We also automatically collect certain information when you visit our site, including your IP address, browser type, operating system, and browsing behavior.

2. How We Use Your Information

We use your information to:

• Provide and improve our services.
• Respond to your inquiries and requests.
• Send you marketing communications (with your consent).
• Operate the site using privacy-friendly analytics. We use Microsoft Application Insights for performance and error monitoring, and Microsoft Clarity for aggregate behavioral analytics (heatmaps and pointer-movement session replays). Both are configured in cookieless mode, automatically mask form input and personal data, and do not enable cross-site tracking. We do not use marketing pixels, advertising trackers, or third-party social media trackers. For details on how Microsoft processes this data, see Microsoft's privacy statement.
• Ensure the security of our website.

3. AI Chat Assistant

This site offers an optional AI chat assistant. When you send a message through the chat, the message text, a limited window of recent chat context, and minimal page-context metadata (the URL and visible text of the page you are on) are sent to Microsoft Azure OpenAI in order to generate a response. We do not log chat conversations long-term in our own systems beyond aggregate operational telemetry such as request count, latency, and error rate. Microsoft processes this data under its commercial Azure OpenAI terms; see Microsoft's Azure OpenAI data, privacy, and security documentation for details.

Please do not enter sensitive information into the chat, including but not limited to medical records, legal advice, security-incident details, credentials, financial-account information, or anything you would not put in an unencrypted email. The chat is intended for general questions about our services. For confidential discussions, please contact us directly using the email address below.

4. Information Sharing

We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.

We may also disclose your information if required by law or to protect our rights and safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure.

6. Your Rights

You may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. To exercise these rights, please contact us using the information below.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@pelican-tech.com

Address: HaPnina 7, Ra'anana, Israel